Victims of moving scams would like to get paid back for the monetary loss caused by late delivery. Anyone caught in that situation would like to know what he can do to receive compensation for the extra money he had to pay for temporary supplies during the time he was living without his belongings. Getting compensation is dependent on knowing the laws covering the penalties and definitions of late delivery.

The key term which applies to late delivery is “reasonable dispatch.” The definition of this tricky concept is based on what is written in the law and what is agreed on between the consumer and the mover. Legally, movers are obligated to deliver with “reasonable dispatch. In its severest application, “reasonable dispatch,” means that a mover can not raise the price more than 110% above the moving cost estimate and then hold onto the customer’s belongings until he gets payment.

One way to think of reasonable dispatch is in terms of the agreement reached between the consumer and the mover. Companies that promise delivery on one particular day, on an interstate move, are not usually trustworthy. Even the biggest companies offer a delivery spread. During this window of days the consumer must accept delivery. After the delivery spread, many companies will stipulate in their tariff that they are willing to pay a certain compensatory fee to the consumer, per day late. This payment is not a discount, it is a compensatory payment. However, only the larger companies are known to pay it.

If a company offers to discount a late move, that is actually considered illegal. Some companies offer to make compensatory payments for late delivery, but at the same time, consumers can actually file in small claims court to seek compensation for their loss. The inconvenience claim is for expenses incurred as a result of the delay The consumer must bring receipts, and list lodging and food expenses for all the days past the last day of the pick-up and/or delivery spread dates.

A diligent consumer should carefully examine the fine print in the section of the moving contract which deals with late delivery. Companies will often write stipulations in the contract that grant them immunity if circumstances beyond their control prevented an on time delivery. However, the interpretation of what is “beyond their control might be loose, and might work to the disadvantage of the consumer.

Finally if a moving scam company specifically withholds family’s possessions beyond 30 days, for the purpose of extorting a sum more than 10% over the original binding estimate, then they could be liable for criminal charges. Unfortunately there are so many loopholes and technicalities in the moving regulations that few people indulging in these practices every go to jail.

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