Can You Really Trust The Big Name Moving Companies To Make Your Move?

Posted by Relocation Specialist on November 26th, 2009 filed in Relocating

Moving scams are usually associated with second rate moving companies, and most people assume that the big companies are beyond reprieve. But is that really the case?

You can gain interesting insight on this question by a careful examination of the online consumer review site. I picked one called epinion.com, which had reviews for a total of 115 moving companies. I decided to look at the reviews for Wheaton Van Lines. Wheaton is a big name company. It was 16 out of 115 on the rating list, and yet it had less than a 3 star rating. I looked through the consumer reviews. I found that only 9/52 customers were totally satisfied with Wheaton. Out of the other 43, not one gave a rating over 2 1/2 stars. So while it was possible to get perfect service with Wheaton, the odds were greatly against it.

What did customers have to say? One customer, who gave the 2/12 rating, has a good experience when moving in one direction, but on the way back he couldn’t get the same affiliate, and had a terrible move. The movers for the return trip didn’t even have the proper loading equipment when they came to make the move.

The next customer down the ranks gave Wheaton a 2 star rating, and complained among other things, that on delivery day, they were one helper short, and they hired a man who had never worked in the moving industry, to help them.

Shockingly, every other of the 41 out of 51 consumers rating Wheaton gave them a rating of 1 star or less. So what did these customers have to say?
Here are a few samples of the ratings: “Dishonest, ripoff artists, careless, stole things, bad attitudes” “Unreliable, Dishonest, delayed, breach of contract, harassment, lied about their own liability.” “If you care for your valuables, DO NOT HIRE- you will be terribly disappointed.” “Words cannot explain how much I dislike this company.” “Not very responsive or professional,” “In my view, questionable business practices, false Promises, careless handling of property, run-around tactics” “Customer service, lack of respect, breach of contract” “Driver late; slow loading; low-ball estimate, sloppy unloading; no apology for under-estimate”.

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